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The content and structure of the Keatz website is subject to copyright protection. Replication of information or data, in particular the use of text, text extracts, image material or other content, requires the prior consent of the provider or copyright holder.
Information about online dispute resolution
The European Commission offers an internet platform to resolve disputes online (ODR platform). The ODR platform aims to provide a central point of contact for consumers and companies who would like to resolve contractual disputes arising from online sales or service contracts out of court. Online sales or service contracts are contracts in which the commercial entity or intermediary of the commercial entity has offered goods or services via a website or other electronic means and the consumer has ordered these goods or services on this website or by other electronic means. The ODR platform can be accessed via the following link:

General Terms and Conditions of Business

GuruCollective GmbH General Terms and Conditions of Business for food and drink deliveries.
1. General, scope
The following General Terms and Conditions of Business regulate the contractual relationship between GuruCollective GmbH, of Dieffenbachstrasse 36, 10967, Berlin, Germany (hereinafter referred to as ‘Keatz’) and the Purchaser, as constituted at the time of its order, in respect of orders placed by the Purchaser using the Keatz online shop ( They apply to all deliveries within Keatz's delivery area within the Federal Republic of Germany.
Keatz delivers food and drinks to a specified location, providing this location lies within the delivery area indicated on the website.

2. Conclusion of contract
The representation of products in the online shop represents a non-binding online catalogue, and does not constitute a legally binding offer.
The Purchaser may the submit the offer to purchase goods and delivery services via the Keatz online shop using the integrated online order form. Once the Purchaser’s personal data has been entered, clicking on the button marked ‘Buy now’ will generate a legally binding order in relation to the goods in the shopping basket.
Keatz will immediately confirm receipt of the Purchaser's offer by electronic means, i.e. by email. This confirmation of receipt of order does not constitute acceptance of the contractual offer. Keatz may accept the Purchaser's offer within five days by issuing an order confirmation, either in writing (by letter) or by electronic means (email), or by delivering the goods concerned.
Prior to submission of the binding offer you may correct any data entered at any time using the standard keyboard and mouse functions. In addition, all key details provided will be displayed again in a confirmation window prior to the submission of the binding order.
The language of the contract is German. The text of the contract, including the General Terms and Conditions of Business, shall be provided to you in accordance with statutory provisions. We shall not store any data following the conclusion of the contract.

3. Prices, payment
Our stated product prices are final prices, which is to say they include all components of the final price due for payment, including the statutory sales tax applicable under German law and any delivery and/or shipping costs. The prices displayed at the time of the order shall apply.
You may choose whether to pay by credit card, PayPal or in cash upon delivery of the order.
Keatz is also prepared to accept credit notes in favour of GuruCollective GmbH's Paypal account as conditional payment (pursuant to Section 364 II BGB [German Civil Code]). Contractual relationships between PayPal and its customers are governed exclusively by PayPal's conditions of use.
We also accept payments made by credit card using an electronic direct debit procedure.

4. Delivery, acceptance of goods
Delivery shall be carried out by means of the dispatch of the purchased item to the address provided electronically by the Purchaser. It is in the Purchaser's own interest to ensure that the Purchaser provides the correct address.
Delivery shall take place only after the full payment due has been received.
The goods shall be delivered within 2 hours of receipt of Keatz's message confirming that the contract has been concluded.
The 30-minute delivery time stated on the website at is a guideline, and does not represent a binding delivery deadline.

5. Right of withdrawal
Provided that, following the conclusion of the contract, one of the significant grounds set out below obtains, GuruCollective GmbH shall be entitled to withdraw from the contract with the Purchaser with immediate effect:
In the event of shortages of raw materials, where these shortages cannot be attributed to Keatz.
In the event of incorrect or untimely delivery by Keatz's own suppliers despite the conclusion of a congruent covering transaction with those suppliers. This provision shall not apply to any failure to deliver for which GuruCollective GmbH is at fault. GuruCollective GmbH undertakes to inform the Purchaser as soon as possible and without delay in the event the service is not available. In such circumstances, any services previously exchanged, and specifically any full purchase price paid by the Purchaser, shall be reimbursed immediately.

6. Warranty
Keatz shall be held liable for defects pursuant to the applicable statutory regulations, and specifically Sections 434 et seq. BGB.

7. Liability
Keatz shall be held liable for damages incurred by the Purchaser (a) resulting from injury to life, limb or health caused by a breach of duty on the part of Keatz or one of its statutory representatives or agents; (b) pursuant to the German Product Liability Act (Produkthaftungsgesetz), for damages resulting from the assumption of a guarantee or as a result of fraudulent misrepresentation; (c) in the event that Keatz or its statutory representatives or agents cause damage as a result of deliberate action or gross negligence; and/or (d) if the damage occurs as a result of a breach of duty on the part of Keatz, where the fulfilment of this duty is essential to the proper execution of the contract and where the member concerned reasonably relies and is entitled to rely upon compliance (cardinal duty).
In the circumstances set out in Paragraph 1 (a), (b) and/or (c) above, Keatz shall be liable for an unlimited sum. In all other cases, damage shall be limited to foreseeable damage typical of the contract.
In circumstances other than those set out in Paragraph 1, any liability on the part of Keatz is excluded regardless of legal basis.
The liability provisions in the foregoing paragraphs shall apply equally to personal liability on behalf of the organisational units, staff and agents of GreenGurus.

8. Reservation of ownership
The goods shall remain the property of Keatz in their entirety until the sum due has been paid in full.

9. Offset
The Purchaser shall be entitled to offset only where the Purchaser's counter-claims have been legally recognised, are ready for decision, or have been recognised by Keatz.

10. Vouchers and codes/discount campaigns
Vouchers from any competitions, along with advertising, promotional or discount vouchers and/or advertising, promotional and discount codes, cannot be combined with other Keatz promotions, rebates or discount campaigns for the purposes of obtaining Keatz’s services.
The specific conditions printed on each campaign voucher and/or the conditions of the competition concerned shall also apply. Statutory provisions apply generally to all vouchers. Exchanging any vouchers or coupons for a cash payment is not permitted under any circumstances.

11. Consumer cooling-off period
Please observe the notice below regarding the cooling-off period for consumers: Under German law, a consumer is defined as a natural person who concludes a legal transaction for purposes which clearly cannot be primarily deemed part of their commercial or self-employed professional activities.

12. Data protection 
For details of data protection provisions, please refer to our Privacy Policy.

13. Handling of complaints
Keatz's complaints procedure is in accordance with the standards one would expect of professional customer service. In the event the customer wishes to make a complaint under the procedure, this can be done via the communication channels, addresses and/or contact numbers given below, either orally or in writing. GuruCollective GmbH guarantees that any complaints will be dealt with in a timely manner.

14. Concluding provisions
German law applies, under exclusion of the United Nations Convention for the International Sale of Goods. For consumers who do not conclude the contract for professional or commercial purposes, this choice of law applies only to the extent that the protection provided is not withdrawn as a result of mandatory provisions under the law of the state in which the consumer is ordinarily resident.
In the event the Purchaser is a businessperson, legal entity under public law, or special fund under public law, the place of jurisdiction for all disputes arising from this contract shall be that of Keatz's registered headquarters. This shall apply equally where the Purchaser does not have a place of general jurisdiction within Germany or the European Union, or where their place of residence or habitual domicile is not known at the point at which the complaint is made. The power to bring cases before a different statutory place of jurisdiction shall remain unaffected by this provision.

Consumer cooling-off period – notification of rights

Cooling-off period
You have the right to revoke the present contract within 14 days (cooling-off period) without citing any grounds for doing so.
The cooling-off period shall last 14 days, beginning on the day on which you, or a third party appointed by you and who is not the consignor, take(s) delivery of the goods.
For contracts for the regular delivery of goods over a set time period of time, the cooling-off period shall last 14 days from the day on which you, or a third party appointed by you and who is not the consignor, take(s) delivery of the first shipment of goods.
In order to exercise your right to revoke the contract, you must contact us to notify us of your decision. This notification must come in the form of a clear declaration (for example, by letter or email) addressed to GuruCollective GmbH, Dieffenbachstrasse 36, 10967 Berlin, Germany or You may make this declaration using the attached revocation-form template, but you are not obliged to do so.
You shall be deemed to have acted within the cooling-off period providing you dispatch the notification to us prior to the expiry of the cooling-off period.

Consequences of revocation
If you revoke the present contract, we must return all payments we have received from you without delay, and not later than fourteen days following receipt of your notification of revocation of the present contract. We will reimburse these payments using the same payment method you used for the original transaction unless expressly agreed otherwise with you. You will not be charged in connection with the reimbursement of payments under any circumstances.

End of note on cooling-off period – notification of rights

The statutory cooling-off period for consumers does not apply to contracts for the supply of any perishable goods, or goods whose expiry date has already been exceeded (pursuant to Section 312 g (2) (2) BGB). Further, it does not apply to contracts for the delivery of sealed goods where the seal has been broken following delivery, where, for reasons of public health or hygiene, such goods are not suitable for return once the seal is broken (Section 312 g (2) (3) BGB).

Data Protection